If you currently own an Enterprise License of Mathcad, you are entitled to free Technical Support 24 hours a day, 5 days a week.  If you paid less than $1000 for your license, you most likely purchased your license in the past at a retail location.  Unfortunately, this type of license is not
entitled to free technical support.  Although, you can upgrade your license for $585 and receive free upgrades, technical support, and all of the 7 add-on Mathcad modules.  To upgrade, you can use our eStore link under "Purchase or Get a Quote".

If you own an Enterprise License, you can reach Technical Support at 1-800-477-6435.
You can also contact them by entering your information into the online call logger.
After you enter the information, Mathcad Technical Support Team will call you back.
When you contact technical support, you will need to know your Service Contract Number.
If you don't know your Service Contract Number, please use the "Get Help" links on the right to contact us.  We will look up the number for you.

Every call to Technical Supported is recorded into a database of questions and answers. 
You can access this Knowledge Base by clicking on this link:
Access The Knowledge Base Now
(Available to Active Maintenance Customers Only)

As a company that has been in Product Development for over 20 years, we know that your product development is not confined to normal working hours or a particular region of the world.  Therefore, Mathcad technical support is offered 24 hours a day, 7 days a week in multiple languages.  Your technical support questions will be answered by a team of Mathcad specialist that ONLY focus on technical support.  This award winning team enters every call into a centralized database that can be accessed online by our customers at any time.  When you need support, we have the TEAM, TECHNOLOGY, and TOOLS to help you.

TEAM
Improve your efficiency with fast answers to your technical and software usage questions from PTC Technical Phone Support.  You can call them directly or enter your questions into our call logger and a PTC Technical Specialist will call you!  The Technical Support team of over 200 ISO-9000-certified engineers, utilizing one worldwide database, offers timely and accurate resolution of your issues.

TECHNOLOGY
Maximize your software investment with maintenance and new releases developed with PTC's quality commitment to CMMI.  Accelerate your performance by staying current with the latest releases of our software and taking advantage of new features and functions developed to help you be more productive.

TOOLS
Enhance your productivity with online Technical Support, Web-based "Tips & Techniques" sessions, and administrative tools - all from your own desk.  Exclusively for active maintenance customers, you'll find the answers you need in our 25,000 document knowledgebase, sharpen your skills with live and recorded software productivity sessions, and manage your PTC environment with reporting and analysis tools.
 

Need help?
Call, email, or communicate with an Engineer online via LIVE chat under the "Get Help" Menu. 
If you have a question, We're here to help.

Ready to purchase?
Get pricing, packaging, quotes or buy online today by using our eStore. 
It's the fastest way possible to get Mathcad.